Last updated: November 2025
This Privacy Policy describes how Mj Solutions I.K.E. (“LinkTwist”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use the LinkTwist App (the “App”), available for iOS and Android.
The App is designed exclusively for business-to-business (B2B) users and clients.
1. Company Information
Data Controller: Mj Solutions I.K.E.
Address: Distomitou 24, Athens, 11476, Greece
Email: privacy@link-twist.com
Website: https://link-twist.com
2. Scope
This Privacy Policy applies to the LinkTwist mobile application and related online services provided to our business clients. By using the App, you agree to the terms described herein.
3. Data We Collect
We collect and process the following categories of data:
- Account Information: Full name, business name, email address, phone number, user credentials.
- Booking & Transaction Data: Reservation details, partner and client data, booking references, and payment status.
- Payment Information: Details related to transactions, which are securely processed through third-party payment providers (banks, payment gateways).
- Technical & Device Data: IP address, browser type, operating system, device identifiers, log data.
- Usage Data: Analytics data, activity logs, and performance metrics for improving system functionality.
- ERP & API Data: Information exchanged between LinkTwist and third-party integrations (e.g., ERP systems, OTAs).
We do not collect or process personal data for marketing or promotional purposes.
4. How We Use the Data
We use the collected data for the following legitimate purposes:
- To provide, operate, and maintain the App and its booking functionalities.
- To manage user authentication and access control.
- To process and verify transactions.
- To connect and synchronize with third-party systems (ERPs, payment processors, or distribution channels).
- To generate operational and analytical reports.
- To improve user experience and ensure the security of our systems.
- To comply with legal and regulatory obligations.
5. Data Sharing and Disclosure
We may share your data with the following trusted third parties, only when necessary:
- Payment institutions and banks – for the completion of financial transactions.
- ERP systems and integrated business tools – for synchronization and reporting.
- Email service providers (SendGrid) – for system notifications and transactional messages.
- Hosting providers (AWS, European region) – for secure storage and system performance.
All third-party processors are bound by data protection agreements that ensure compliance with GDPR and equivalent international standards.
We do not sell, rent, or trade any personal data to third parties.
6. Legal Basis for Processing
We process personal data under the following legal bases:
- Performance of a contract (Article 6(1)(b) GDPR) — to provide LinkTwist services to our business clients.
- Legitimate interests (Article 6(1)(f) GDPR) — to ensure functionality, security, and continuous improvement of the App.
- Legal obligations (Article 6(1)(c) GDPR) — to comply with applicable financial and data protection laws.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that period, data is securely deleted or anonymized.
8. Data Security
We apply industry-standard technical and organizational measures to protect your data, including encryption, access control, and secure network hosting.
All data is stored on Amazon Web Services (AWS) servers located within the European Union, ensuring GDPR compliance.
9. Your Rights (GDPR)
As a data subject under the General Data Protection Regulation (GDPR), you have the right to:
- Access and obtain a copy of your data.
- Request correction or deletion of your data.
- Restrict or object to the processing of your data.
- Request data portability.
- Lodge a complaint with the Hellenic Data Protection Authority (HDPA) or your local authority.
To exercise your rights, contact us at info@link-twist.com.
10. International Data Transfers
We do not transfer data outside the European Economic Area (EEA). In cases where transfers are necessary, we ensure appropriate safeguards under GDPR Articles 44–49.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated “Last updated” date.
We encourage users to review this policy regularly.
12. Contact
If you have any questions or requests regarding this Privacy Policy or your data, please contact us at:
info@link-twist.com
Mj Solutions I.K.E., Distomitou 24, Athens, 11476, Greece
LinkTwist | Booking Engine and Channel Manager | A Twist in Technology | Booking System
LinkTwist – A Twist in Technology | LinkTwist | Booking Engine and Channel Manager
LinkTwist provides a high-conversion booking engine and advanced channel manager for tours, attractions, and experiences. Boost direct reservations, connect seamlessly with OTAs, and grow your business with LinkTwist’s powerful, customizable solutions
